F.A.Q
   

Where are you located? Montague, Massachusetts in the beautiful Connecticut River Valley.

What are your business hours? 9-5 M-F and any time by appointment.

Do you require appointments? No, but an appointment with a producer is recommended.

Will you meet with us in our home? Yes.

Do you provide a written contract? Yes.

Will you provide a free demo video? Yes, demos can be viewed on our website.

What type of equipment do you use? We use only high end High Definition 1080i and 1080p Cameras. We employ the use of a crane, tripod, wireless microphone, and professional lighting systems. Further equipment details can be viewed on our website.

Are multiple camera shoots available? Yes, depending on the package purchased.

What type of editing systems do you use? Depending on the package purchased: Avid Media Composer HD or Adobe Premier Pro 2.0 HD.

Do you bring an assistant? Yes, always.

Can you show us sample videos from previous weddings? Yes, samples are available on our website.

Will you visit our ceremony and reception sites before the wedding? Yes, this is highly recommended.

What is your average wedding-to-delivery turnaround time? 4-5 weeks

Including English, what languages do you (and/or your staff) speak? Spanish, German

What forms of payment do you accept? Credit Card, Cash, Check

Which credit cards do you accept? Visa, Master Card, Discover, American Express

What is your payment policy? 20% nonrefundable deposit upon booking of service. Payment of remaining balance upon delivery of final materials.

What is your cancellation policy? You may cancel at any time before the date of the wedding. The deposit made at the time of booking is nonrefundable.

Do you offer any type of guarantee? We guarantee 100% satisfaction with our products and services. If you are not satisfied, we will give you a full refund minus the nonrefundable deposit. The satisfaction of our clients and the quality of our productions are our paramount concerns.

What type of apparel do you (and/or your staff) wear at weddings? Our apparel will be based on the requirements of our clients.

What other products/services do you offer? Professional Photography services, and all other services related with Videography.


 

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